Welcome to TicketsMinistry. The following are the rules or "Terms" that govern the use of the TicketsMinistry website ("Site"). By using or visiting the Site, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. TicketsMinistry and its legal entity of Tickets M (Private) Limited reserve the right to change these Terms at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. If you violate these Terms of Use, TicketsMinistry may terminate your use of the Site, bar you from future use of the Site, cancel your ticket order, and/or take appropriate legal action against you.

Terms and Conditions of Service for Customers.

We aim to provide you with a simple and quick way of buying tickets or registering for an event online. Anyone that buys tickets or registers for an event via TicketsMinistry.com, therefore, accepts the below agreement with Tickets M (Private) Limited the legal company of TicketsMinistry, and all intellectual property associated with TicketsMinistry.

Definitions.

• “TicketsMinistry” shall refer to Tickets M (Private) Limited, whose registered office is at 20E, Sri Saranankara Road, Kalubowila, Dehiwala. Colombo, Sri Lanka.
• “Website” shall refer to the online sales portal www.ticketsministry.com or any other electronic websites or domains provided by TicketsMinistry for the sale of Tickets including all webpages, subdomains, and subparts therein contained provided by TicketsMinistry whether accessed via a personal computer, laptop, tablet, mobile phone or any other device capable of accessing the information available now or created in the future.
• “Customer” shall refer to any individual or organization that uses The Website to purchase or attempt to purchase any goods or services, including but not limited to tickets, delegate passes, vouchers, or any similar products or services using the Website.
• “Organizer” shall refer to any individual, partnership, or organization whether privately or publicly owned that is responsible for the organization, promotion, and delivery of any event, service, or offering of any kind offered for sale or free of charge to the Customer via the Website
• “Event” shall refer to any event, of any nature, including but not limited to entertainment, education, business, sports, family, religious or other types of events where the Organizer wishes to promote, advertise and sell tickets, passes, vouchers or any similar service to Customers using the Website as a facilitating service for the promotion of the event.
• “Ticket” shall refer to any form of paid or complimentary entrance voucher or method of measuring and controlling entrance whether a physical printed ticket, voucher, pass, wristband, or similar or an electronic form of the ticket such as a unique bar code, QR code, reference number which identifies the holder as having purchased or been given permission to access a specific Event.
• “Services” shall refer to the services provided by TicketsMinistry to the Organizer in respect of the Event, and may include, but shall not be limited to such services as advertising and promoting the Event on the Website; providing an online website portal that enables Customers to purchase Tickets for the Organizer’s Event; delivery of the aforementioned Tickets to the Customer via either electronic or physical means as agreed between the Organizer and TicketsMinistry; a collection of payment for any Tickets purchased by the Customer on behalf of the Organizer; registration of the Customer’s information; and any other services provided by TicketsMinistry to the Organizer as agreed by the parties in writing.

Ticket Purchase Policy

• Tickets purchased on the Website are non-refundable except for in the limited circumstances described below in the Refunds Policy.
• Tickets cannot be exchanged except in the limited circumstances described below in the Refunds Policy.
• Tickets cannot be transferred to a third party other than the immediate family members and friends of the Customer, and in such cases never for a value greater than the original purchase price. Tickets purchased are for the use of the named buyer or their immediate family or friends. Tickets cannot be resold at a value greater than their original purchase price. In the event TicketsMinistry becomes aware of a Ticket being resold for commercial gain at a price greater than the original purchase price, TicketsMinistry will cancel the Ticket, without a refund to the purchaser, and the Ticket will not be valid for entry.
• Customers are advised not to purchase TicketsMinistry-branded Tickets resold through so-called secondary ticketing websites or online selling sites such as eBay as it is possible the Ticket may not be valid for entry or will be canceled by TicketsMinistry.
• TicketsMinistry may require the Customer to provide proof that they are the original purchaser of the Ticket at the point of entry to the Event in the form of an acceptable original photo ID such as a passport, driver’s license, national ID card, and/or by presenting the original credit/debit card used to purchase the tickets. If more than one ticket is purchased by the Customer for the same event, then all members of the Customer’s party attending the event should enter the Event at the same time as the Customer.
• It is the responsibility of Customers to protect their tickets from loss or theft. TicketsMinistry is not responsible for the replacement of lost or stolen Tickets and does not issue refunds for lost or stolen Tickets. This applies to electronically issued Tickets as well as printed Tickets. In the event a customer’s electronic Ticket is copied/stolen (e.g. via hacked email, or through delivery to a shared email address) and the Ticket is used and scanned before the Customer enters the Event, the Customer will be refused entry as the Ticket will have been canceled at the time of first use. No refund will be offered to the Customer in this case. Customers are strongly advised to protect their electronic Tickets with the same caution and care they would protect a physical printed Ticket from theft.
• In most cases, payment in full for the Ticket is made at the time of purchase, and the Ticket is dispatched to the Customer via email shortly after the purchase has been completed. If payment is made fraudulently using a lost/stolen credit/debit card or the credit/debit card is used without the permission of the card owner, TicketsMinistry reserves the right to cancel such Tickets purchased without refund to the fraudulent purchaser.

Ticket Usage Policy and Attendance at the Event

• It is the Customer’s responsibility to check whether there are any restrictions placed on entry to the Event, such as age restrictions or dress code restrictions, before purchasing a Ticket from the Website. TicketsMinistry will not be held liable and will not refund the Ticket purchase if entry to the Event is declined by the Organizer for any reason including, but not limited to, failure to meet the dress code, failure to meet age restrictions, dangerous, disruptive, unruly or unlawful behavior resulting in the Organizer or venue management declining entry
• All Tickets are issued subject to the Rules and Regulations of the venue and the Event. It is the responsibility of the Customer to abide by such Rules and Regulations and to familiarize themselves with the Rules and Regulations before purchasing a Ticket.
• In all cases, The Organizer and the venue management reserve the right of entry and reserve the right to conduct security searches at any time to ensure safety and security at the Event.
• If a Customer is ejected from an Event by the Organizer, its agents, or by the venue management or security then the Customer shall not be entitled to a refund under any circumstances.
• Many venues operate a strict “no re-entry” policy, meaning that if the Customer leaves the venue during the Event, they will not be permitted back into the venue using their original Ticket. It is the responsibility of the Customer to familiarize themselves with the re-entry policy of the Event before entering. No refunds will be issued to Customers who leave a venue during an Event and are refused re-admission because of the no re-entry policy.
• The venue management or the Organizer may restrict what items are brought into the Event, including but not limited to food, beverages, cameras, video and audio recording equipment, seating, selfie sticks, and items considered unlawful, hazardous, dangerous, or potential weapons. TicketsMinistry will not be held liable and will not refund the Ticket purchase if entry to the Event is declined or a Customer is ejected by the Organizer or venue management for bringing, or attempting to bring, a restricted item into the venue. Furthermore, TicketsMinistry accepts no responsibility or liability for items confiscated by the Organizer or venue management.
• TicketsMinistry, the venue management, and the Organizer accept no responsibility or liability for items lost or stolen, or injury incurred at the Event.
• It is the Customer’s responsibility to attend the event at the correct time on the correct date. It is the Customer’s responsibility to check that the Event is due to take place on the original published date and at the original published time. TicketsMinistry accepts no responsibility or liability for any loss, whether actual or implied, due to the Customer failing to check the date and time of the Event before traveling to the Event. In the event an Event is canceled or postponed, then TicketsMinistry may offer a refund to the Customer subject to the Refunds Policy detailed below.
• Failure on the part of the Customer to attend an Event for any reason will not be a reason for issuing a refund.
• It is the responsibility of the Customer to attend the Event on time. Some venues and Organizers will refuse entry to latecomers. No refunds will be issued to latecomers.
• Many Events will have a “last admission” time, meaning the latest time a Customer can enter the Event. The last admission time is generally earlier than the end time of the Event. It is the responsibility of the Customer to ascertain the last admission time. If a Customer is refused entry for an Event because they arrive at the Event after the last admission time TicketsMinistry will not issue a refund.
• Most venues prohibit the unauthorized use of photographic and recording equipment. Please check with the Organizer and venue before arriving at the Event.
• By purchasing a Ticket through TicketsMinistry you hereby agree to be photographed, filmed, or recorded by the Organizer, the venue management, or any third party operating on the behalf of the Organizer or venue management at the Event or the immediate surroundings of the entrance to the venue. Furthermore, by purchasing a Ticket through TicketsMinistry you hereby waive all rights in any photographs, video, or audio recordings of you at the Event or the immediate surroundings of the entrance to the venue (the “Recorded Material”) made by the Organizer, the venue management or any third party operating on the behalf of the Organizer or venue management. You hereby agree that the Organizer, the venue management, or any third party operating on the behalf of the Organizer or venue management may use such Recorded Material in any way they deem fit, without restriction, approval from, or recompense to, you.

Ticket Delivery and Collection Policy

• TicketsMinistry issues purchased Tickets electronically as PDF files via email. It is the Customer’s responsibility to
  • I. provide TicketsMinistry with a working, correct email address for Ticket delivery, and to check their Inbox for the email containing the PDF of the Ticket. This PDF can be printed by the Customer and used as an entry Ticket.
• In some instances, it is possible to request delivery of the Ticket as a URL link delivered via SMS or Email to the Customer’s smartphone for a small additional fee.
• For a limited number of Events, the electronic PDF Ticket issued by TicketsMinistry via email needs to be exchanged for a printed ticket issued by the Organizer. Collection booths for exchanging Tickets in such circumstances are usually situated close to the Event entrance. In such cases the Organizer or TicketsMinistry will request the Customer to provide the items listed below to exchange the electronically issued TicketsMinistry Ticket for the printed ticket:
  • I. A printed copy of the TicketsMinistry electronic Ticket or the Ticket number or Booking number (mandatory in all cases)
  • II. One of the following forms of identification (original not a copy required)
    • a. Valid photo identification document issued by a government organization such as a driving license
    • b. Valid National Identity Card (NIC)
    • c. Valid Passport

Refunds Policy

• TicketsMinistry sells Tickets on behalf of Event Organizers, who are solely responsible for the planning, management, and execution of the Event.
• All decisions relating to cancellations, postponements, changes, and refunds are made entirely by the Event Organizer.
• Once purchased, Tickets cannot be refunded, exchanged, or transferred other than in the circumstances specifically detailed below and only when the Event Organizer grants approval.
• It is the Customer's responsibility to review and comply with any Event conditions, including age restrictions, dress code requirements, security policies, and any other limitations set by the Organizer or venue. TicketsMinistry will not be held liable, nor will refunds be provided, if entry is declined due to failure to meet these conditions or due to inappropriate, unlawful, or disruptive behavior.
• The Organizer and venue management reserve the right to refuse admission at any time and for any reason. TicketsMinistry does not offer refunds to Customers who are refused entry or removed from the Event.

Eligibility for Refunds

• Customers are eligible to request a refund only under the following circumstances and only by submitting a written request directly to the Event Organizer:
  • I. Event Cancellation - If the Event is officially cancelled by the Organizer.
  • II. Event Postponement
    • a. If the Event is postponed, Customers may use their original Ticket for the rescheduled date.
    • b. Refunds for postponed Events will be granted only if the Organizer expressly approves the refund request.
    • c. Refunds will not be assessed or processed by TicketsMinistry unless the Organizer has authorized the refund in writing.

Refund Request Process

• All refund requests must be made directly to the Event Organizer.
• TicketsMinistry is not responsible for evaluating, authorizing, or processing refunds arising from cancellations, postponements, or any operational decisions made by the Organizer.
• TicketsMinistry will issue refunds only in circumstances where a platform or processing error occurs on our part, such as duplicate payments or technical issues. In such cases, the refund will be credited back to the same payment method used for the original purchase.

Non-Refundable Situations

• The following conditions will not be considered valid reasons to issue a refund:
  • I. Minor changes in Event start or end times, or slight adjustments to performance durations.
  • II. Changes to supporting acts, background performers, or promotional lineup.
  • III. Dissatisfaction with the Event, including technical concerns, production quality, or the Customer's personal expectations.

Event Changes

• Any decision relating to cancellation, postponement, venue changes, or schedule adjustments is solely at the discretion of the Event Organizer.
• TicketsMinistry is not responsible for such changes and will not issue refunds unless we receive direct authorization from the Organizer.

Minor Adjustments

• Small variations in programming, artist availability, scheduling, or performance flow do not qualify as grounds for a refund.

Liability

• TicketsMinistry will not be held responsible for or liable for any issues, damages, or physical injuries arising from the Event for which the customer bought Tickets.