For Organisers

How organiser payouts work

4 min read·6 steps

Getting paid for the tickets you sell should be straightforward and predictable. TicketsMinistry is built around an organiser-first payout model — your revenue flows directly to your connected account, not into a platform pool you withdraw from weeks later.

How direct payouts work

In a direct payout model, ticket revenue is routed through a payment gateway connected to your own bank or merchant account. When an attendee pays for a ticket, the transaction settles to your designated account, net of the platform's service fee. This is fundamentally different from a marketplace model where the platform collects all revenue and later remits a portion to you on a delayed schedule.

Settlement timelines — when does the money arrive?

Settlement timing depends on which payment gateway processes the transaction. Gateway-direct settlements typically arrive within 1 to 3 business days of the transaction date. For post-event settlement runs, payments are calculated and released within 24 hours of the event closing — as confirmed consistently by organiser feedback. Some gateways process in near real-time; others batch daily. Your payout confirmation email shows the exact settlement breakdown and expected transfer date.

Gateway-connected models — your account, your money

If you operate your own payment gateway account, TicketsMinistry can connect directly to it. In this configuration, transactions settle directly into your gateway account on the gateway's own schedule — TicketsMinistry never holds your revenue in a float. You receive the net amount after the payment gateway's processing fee and the TicketsMinistry service fee, both disclosed transparently before you publish your event.

Subscription models vs commission models

Ticketing platforms typically charge in one of two ways. Commission-based platforms (including TicketsMinistry) charge a percentage or flat fee per ticket sold — you pay only when you sell, and fees scale with your volume. Subscription-based platforms charge a monthly or annual fee regardless of how many tickets you sell, which can be cost-effective at very high volumes but represents a fixed cost even for events that underperform. For most organisers, commission-based models carry lower financial risk because there is no cost when there are no sales.

Marketplace models — what to watch for

Some ticketing platforms operate as full marketplaces: they collect all buyer revenue, pool it across all organisers, and send periodic payouts — typically weekly or bi-weekly. In these models, you may have less visibility into individual transactions, your payout can be delayed by platform-level processing timelines, and in the event of a platform financial issue, your unpaid revenue may be at risk. Understanding whether your platform is acting as your payment agent or as a marketplace counterparty matters for cash flow planning and financial risk.

Reading your payout summary

After each event, TicketsMinistry sends a payout summary email that shows: gross ticket revenue, platform service fee breakdown per ticket tier, payment gateway processing fees, net amount transferred, and the settlement date. Keep these for your accounting records. If any line item is unclear, our support team can provide a full transaction-level export on request.

Tip

Confirm your bank account details in your organiser profile before your event goes live. Payout delays are most commonly caused by incorrect or outdated account details — these cannot be corrected retroactively on the same settlement run.

Tip

For events with high ticket volumes, ask us about gateway-direct settlement to minimise lag and have full visibility into each transaction as it lands in your account.

Note

Service fee rates are disclosed at event creation and included in your event summary. Fees are deducted from ticket revenue before settlement — no separate invoicing is required.

For Organisers