Help Articles
Step-by-step guides for buying tickets, using your account, and getting the most out of TicketsMinistry.
How do I purchase my tickets online?
Step-by-step guide to finding an event, selecting tickets, and completing your purchase on TicketsMinistry.
How do I use Promo Codes?
Learn how to apply a promo or discount code during checkout to reduce the price of your tickets.
How can I print or view my tickets?
Find out how to access, download, and print your tickets after purchase from email or your account.
How will I receive my tickets?
Understand how ticket delivery works including email, account access, and what to do if you don't receive your tickets.
How do I know if my ticket is valid?
Learn how to verify your ticket is genuine and what to look for to avoid fake or invalid tickets.
Can I gift a ticket to someone else?
How to give a ticket you've purchased to a friend or family member, and when a name transfer may be needed.
How can I change my registered information?
Steps to update your account profile name, phone number, or email address.
How to optimise your event page
Best practices for creating an event page that attracts more views, builds trust, and converts visitors into ticket buyers.
How to check ticket availability
How to view the number of tickets sold and remaining for each tier in your organiser dashboard.
How to add a Tracking Pixel or Tag to your event page
Add a Meta Pixel, Google Tag, or TikTok Pixel to your event page to track visitor activity and measure ad performance.
How to view Reports: Traffic, Sales & Revenue
Access your event's analytics dashboard to review traffic sources, ticket sales by tier, and revenue breakdowns.