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Help Articles

Step-by-step guides

Detailed walkthroughs for the most common questions from buying tickets to managing your event.

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Customers

How do I purchase my tickets online?

3 min read

Customers

How do I use Promo Codes?

2 min read

Customers

How can I print or view my tickets?

2 min read

Customers

How will I receive my tickets?

2 min read

Customers

How do I know if my ticket is valid?

2 min read

Customers

Can I gift a ticket to someone else?

2 min read

Frequently asked questions

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Business hours: Mon–Sat, 9:00 am – 7:00 pm (Sri Lanka Standard Time, UTC+5:30)

WhatsApp responses typically within 2 hours · Email responses within 24 hours

We're here to help

Reach us your way

Step-by-step guides

Frequently asked questions

How do I download my tickets?

I didn't receive my ticket email what should I do?

My payment failed. What should I do?

Can I get a refund?

How do I apply a promo code?

Can I transfer my ticket to someone else?

How do I contact support for a specific booking?

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